Archive for mbta suckiness

Ankle-gate followup

My ankle has started turning interesting shades of black, purple, blue? so I finally got some medical treatment. It would appear the ligaments have been torn and may never fully heal. On the plus side I have a gangsta lean now which makes me all manner of manly when I limp to work. I think I’ll tell people that I was shot or mauled by the same bear that attacked Xina. It just sounds better then I twisted my ankle because the MBTA can’t keep their property in repair. I contacted MBTA finally about the situation and they had a great canned response:

“We appreciate your business and value your feedback. A customer service
issue was logged on 2007-08-08 at [redacted]

A tracking number of [redacted] has been assigned to this call. Please
reference this number on any additional communications you may have
regarding this issue.

The information you provided has been forwarded to the appropriate group.
If additional actions are required, a member from that department will
follow up on your issue.

Should you have additional questions or concerns regarding this issue,
please contact the customer care center at 617-222-3200 or 800-392-6100
Monday through Friday 6:30 AM to 8:00 PM and Sat/Sun from 7:30 AM to 6:00

The translation is roughly “We are checking with our lawyers to find out if we can sue you for hurting yourself on our property. Keep in touch.”

I’ve also requested the video footage from the “incident” and today took note of the tracking numbers on the cameras which covered the area.

camera onecamera two

One of these two cameras caught me spraining my ankle and I am really curious whether or not they will give me the footage without a court order. They seem happy to tout the footage for gatecrashers but this video will obviously not be in their favor.  Also interesting side note: it is legal to take pictures on MBTA property again without a permit.


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MBTA: Safety First Right?

I’m not a fan of the MBTA. Although I gave up owning a car for the pedestrian life (which means MBTA is my sole means of transportation) I still think their performance has been sub par for as long as I have been riding the T. Reports abound that the management continues to lose money every year and who could forget the Mooninite fiasco where they brandished their overly developed sense of paranoia to the world. Despite their ability to be efficient, profitable, or credible they have lately professed only one motto: Safety. The physical safety of passengers is clearly not what they are referring to. The MBTA is busy spending their ill gotten millions protecting us from non-existent hollywood like terrorist threats instead of focusing on actual physical safety.

broken grate

This grate is at the bottom of the Central Stop in Cambridge and not only looks dilapidated but is actually a safety hazard. The grate falls inward if you step on it and today that is exactly what I did. On my way to work I stepped off the last step and twisted my ankle on it. Everyone around me asked if I was alright and having never sprained my ankle before assumed I was. I saw an employee changing out a camera on the other side of the gate and told him he should call someone to fix this grate. “That’s not my problem”

Awesome effort MBTA guy! I realized I forgot my card and went back to my apartment (slightly limping). After I entered the gates of swinging glass (which are controlled by a MS Windows computer…) I looked for an attendant to alert about this safety issue.

no attendant here!

Is anyone surprised here? Once I finally got to work my ankle was tender but I hadn’t actually looked at it. When I finally did I noticed that my ankle was now the size of a tennis ball! I am not about to launch into the typical American litigious mode and try to sue the MBTA for all their newly acquired millions (courtesy of ATHF parent company) however I would like to see video. And MBTA does have video for sure. They have cameras everywhere and I am really curious who is allowed to see what. For now I am hobbling around on some borrowed crutches, elevating, icing and resting.

sprained ankle

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Say it ain’t so MBTA

The MBTA never fails to whine about how they aren’t making money. I think I uncovered one of the reasons why they are finding it difficult to turn a profit. I swiped my card one day and the turnstile failed to issue the ear splitting BEEEEP. I looked down and saw a bunch of icons, My Computer, My Network, you see where I’m going with this. Windows is present on every single turnstile in the MBTA system which means that Boston pays a license fee for EVERY SINGLE TURNSTILE. WTF?

I’ll be honest here, the idea that Windows controls two pieces of glass which lunge at me every time I try to exit a T Station frightens the crap out of me. Also note the crappiness of the picture below. I can only offer the following explanation. I was pressed for time, there was a video camera pointed right at me, and it is still a violation of MBTA policy to take pictures! The brains behind the turnstile

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